Dispatch times
Our dispatch times are:
Monday to Friday until 15:15.
Delivery Options
When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:
| Name | Description | Price ex VAT | Price inc VAT |
|---|---|---|---|
| 1st Class Royal Mail Large Letter | Up to 750g, 2 items or up to £20 ex VAT. 1 - 2 working days. | £3.08 | £3.70 |
| 2nd Class Royal Mail Large Letter | Up to 750g, 2 items or up to £20 ex VAT. 2 - 3 working days. | £2.49 | £2.99 |
| 1st Class Royal Mail Small Parcel | Up to 2KG or up to £25 ex VAT. 1 - 2 working days. | £4.58 | £5.50 |
| 2nd Royal Mail Small Parcel | Up to 2KG or up to £25 ex VAT. 2 - 3 working days. | £3.74 | £4.49 |
| UK Express Courier - DPD | 1-2 working days tracked service. | £4.99 | £5.99 |
| Free Next Working Day Delivery - DPD | 1-2 working days tracked service for orders over £50 ex VAT. Only available to selected UK areas. | FREE | FREE |
| Northern Ireland | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £12.00 | £14.40 |
| Scottish Highlands | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £13.00 | £15.60 |
| UK Offshore Outer Areas | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £16.00 | £19.20 |
| Republic of Ireland | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £24.00* | £28.80 |
| EU Delivery | Selected countries only. Please contact us for delivery times to your country. Delivery price per 30kg. | £24.00* |
*EU deliveries & Republic of Ireland include an £8 processing fee
EU Shipping
EU shipping & Republic of Ireland is momentarily on hold please email us at sales@gtse.co.uk if you have a specific order request.
Returns
We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.
Returns period
If there's a problem with your order, returns can only be accepted if you report the problem within:
7 working days for broken/missing items.
14 days for undelivered items.
If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.
Please note we cannot refund items that are returned in a condition different to how they were sent out. For example packs of cable ties that have been opened.
Returns Process
There are several ways in which you can return your items to us, however, please email sales@GTSE.co.uk first to process the return. Once you have spoken to the customer service team the easiest way to complete the return is through our DPD returns portal a link for this can be found here:
This portal will generate a label for you and then the item can be dropped off at one of the thousands of DPD returns locations throughout the country, which are listed on the portal. The charge for this is £5.99 which will be taken off your refund when the item is received by our warehouse team.
Customer Organised Return
The alternative method of completing the return is organising the shipping yourself, all you will need to do is apply the returns label, which we provide and then organise the delivery with your provider of choice.
If you have any questions on delivery or returns please contact our customer service team at sales@GTSE.co.uk.
DPD SERVICE
Please view the short video below of how the DPD delivery service works, ensuring you get the best experience possible.