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Delivery & Returns

Our dispatch times are:

Monday to Friday until 15:15.

On occasion, dispatch of orders can be the next working day due to stock locations and preparation requirements of certain products. You will receive an email notification from us to confirm that your order has been dispatched and a further tracking email and/or SMS message from DPD, if the courier service has been used.
 
If you have any questions relating to the status of your order, please email us at sales@gtse.co.uk and the customer service team will be able to assist you.
 
Bank Holiday Delivery
 
Orders placed after 3:15pm on Thursday 27th May will be dispatched on Friday the 28th May and delivered on Tuesday 1st June. Order placed after 3:15pm on Friday 28th May will be dispatched on Tuesday 1st June for delivery on Wednesday 2nd June. 

Delivery options

When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:

NameDescriptionPrice ex
VAT
Price inc
VAT
1st Class Royal Mail Large Letter Up to 750g or 2 items. 1 - 2 working days. £2.66 £3.19
2nd Class Royal Mail Large Letter Up to 750g or 2 items. 2 - 3 working days. £2.16 £2.59
1st Class Royal Mail Small Parcel Up to 2KG or up to £20. 1 - 2 working days. £4.16 £4.99
2nd Royal Mail Small Parcel Up to 2KG or up to £20. 2 - 3 working days. £3.33 £3.99
UK Express Courier - DPD 1-2 working days tracked service. £4.99 £5.99
Free Next Day Delivery - DPD 1-2 working days tracked service for orders over £50 ex VAT. Only available to selected UK areas. FREE FREE
Northern Ireland Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £12.00 £14.40
Scottish Highlands Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £13.00 £15.60
UK Offshore Outer Areas Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £16.00 £19.20
Republic of Ireland Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £24.00* £28.80
EU Delivery Selected countries only. Please contact us for delivery times to your country. Delivery price per 30kg. £24.00*

Returns

We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.

Returns period

If there's a problem with your order, returns can only be accepted if you report the problem within:

7 working days for broken/missing items.

14 days for undelivered items.

If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.

Please note we cannot refund items that are returned in a condition different to how they were sent out.

DPD SERVICE

 Please view the short video below of how the DPD delivery service works, ensuring you get the best experience possible.