Delivery & Returns

Christmas Closure

Please note we will be closed on the following dates: 

Closure Dates

  • 24th - 29th December 2024: Orders placed after 3:15pm on Monday 23rd December will be dispatched on Monday 30th December.
  • 1st January 2025: Orders placed after 3:15pm on Tuesday 31st December will be dispatched on Thursday 2nd January. 

Customer service will operate via email (sales@gtse.co.uk) only on 23rd, 30th, and 31st December 2024. It will be unavailable at all other times from 21st December to 1st January.

Orders placed around the holiday season may face delays with the courier and collection times will be 12pm in-between Christmas and New Years day, We appreciate your understanding and wish you a joyful holiday season! 

Dispatch times

Our dispatch times are:

Monday to Friday until 15:15.

On occasion, dispatch of orders can be the next working day due to stock locations and preparation requirements of certain products. You will receive an email notification from us to confirm that your order has been dispatched with a tracking number for FedEx on it.
If you have any questions relating to the status of your order, please email us at sales@gtse.co.uk and the customer service team will be able to assist you.
 
Delivery Options

When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:

NameDescriptionPrice ex
VAT		Price inc
VAT
UK Express Courier - FedEx 1-2 working days tracked service. £4.99 £5.99
Free Next Working Day Delivery - FedEx 1-2 working days tracked service for orders over £60 ex VAT. Only available to selected UK areas. FREE FREE
Northern Ireland Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £15.00 £18.00
Scottish Highlands Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £13.50 £16.20
UK Offshore Outer Areas Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £20.00 £24.00

Shetland Islands

HS Islands (HS postcodes)

Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg.

Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg.

£34.00

£40.00

£40.80

£48.00

EU / Ireland Shipping

EU / Ireland shipping is available for collection only.

Your collection will be promptly prepared once payment is received, and you've arranged for a collection service to pick up your goods.

To arrange an EU order please contact us on via email at sales@gtse.co.uk or by phone at 01246 386 126.

 

Shipping outside of the UK

Click here for more information.

 

Returns

We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.

Returns period

If there's a problem with your order, returns can only be accepted if the item is returned within 28 days of order.

If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 28 days of having placed your order, and we will advise on how to return the items for a refund.

Please note we cannot refund items that are returned in a condition different to how they were sent out. For example packs of cable ties that have been opened.

Returns Process

If you would like to return an item please email sales@gtse.co.uk first to process the return. From here we’ll be able to take you through the best way to get the order back to us.

 

Missing Items

Please notify us within 14 days of receiving your goods that an item is missing from your order. 

Contact us on via email at sales@gtse.co.uk or by phone at 01246 386 126 with your order number and we will sort a replacement/refund back to you.

!