Dispatch times
Our dispatch times are:
Monday to Friday until 15:15.
When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:
| Name | Description | Price ex VAT | Price inc VAT |
|---|---|---|---|
| UK Express Courier - FedEx | 1-2 working days tracked service. | £4.99 | £5.99 |
| Free Next Working Day Delivery - FedEx | 1-2 working days tracked service for orders over £60 ex VAT. Only available to selected UK areas. | FREE | FREE |
| Northern Ireland | Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £12.00 | £14.40 |
| Scottish Highlands | Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £13.00 | £15.60 |
| UK Offshore Outer Areas | Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £16.00 | £19.20 |
| Republic of Ireland | Approx. 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £24.00* | £28.80 |
| EU Delivery | Selected countries only. Please contact us for delivery times to your country. Delivery price per 30kg. | £24.00* |
*EU deliveries & Republic of Ireland include an £8 processing fee
EU Shipping
EU shipping is available for collection only.
Your collection will be promptly prepared once payment is received, and you've arranged for a collection service to pick up your goods.
To arrange an EU order please contact us on via email at sales@gtse.co.uk or by phone at 01246 386 126.
Returns
We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.
Returns period
If there's a problem with your order, returns can only be accepted if you report the problem within 28 days of order.
If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 28 days of having placed your order, and we will advise on how to return the items for a refund.
Please note we cannot refund items that are returned in a condition different to how they were sent out. For example packs of cable ties that have been opened.
Returns that are 29 - 90 days since date of order a 15% restocking fee is applied to the return.
Returns Process
If you would like to return an item please email sales@gtse.co.uk first to process the return. From here we’ll be able to take you through the best way to get the order back to us.