Delivery & Returns

Our dispatch times are:

Monday to Friday until 15:15.

On occasion, dispatch of orders can be the next working day due to stock locations and preparation requirements of certain products. You will receive an email notification from us to confirm that your order has been dispatched and a further tracking email and/or SMS message from DPD, if the courier service has been used.
 
If you have any questions relating to the status of your order, please email us at sales@gtse.co.uk and the customer service team will be able to assist you.
 

Summer Bank Holiday

Orders placed after 3:15pm on Thursday 28th July will be dispatched on Friday 29th July and for DPD will delivered on Tuesday 2nd Aug. Orders placed after 3:15pm on Friday 29th July will be dispatched on Tuesday 2nd Aug and for DPD will delivered on Wednesday 3rd Aug.  

Delivery Options

When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:

NameDescriptionPrice ex
VAT
Price inc
VAT
1st Class Royal Mail Large Letter Up to 750g, 2 items or up to £20 ex VAT. 1 - 2 working days. £3.08 £3.70
2nd Class Royal Mail Large Letter Up to 750g, 2 items or up to £20 ex VAT. 2 - 3 working days. £2.49 £2.99
1st Class Royal Mail Small Parcel Up to 2KG or up to £25 ex VAT. 1 - 2 working days. £4.58 £5.50
2nd Royal Mail Small Parcel Up to 2KG or up to £25 ex VAT. 2 - 3 working days. £3.74 £4.49
UK Express Courier - DPD 1-2 working days tracked service. £4.99 £5.99
Free Next Working Day Delivery - DPD 1-2 working days tracked service for orders over £50 ex VAT. Only available to selected UK areas. FREE FREE
Northern Ireland Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £12.00 £14.40
Scottish Highlands Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £13.00 £15.60
UK Offshore Outer Areas Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £16.00 £19.20
Republic of Ireland Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. £24.00* £28.80
EU Delivery Selected countries only. Please contact us for delivery times to your country. Delivery price per 30kg. £24.00*

Returns

We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.

Returns period

If there's a problem with your order, returns can only be accepted if you report the problem within:

7 working days for broken/missing items.

14 days for undelivered items.

If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.

Please note we cannot refund items that are returned in a condition different to how they were sent out. For example packs of cable ties that have been opened.

Returns Process

There are several ways in which you can return your items to us, however, please email sales@GTSE.co.uk first to process the return. Once you have spoken to the customer service team the easiest way to complete the return is through our DPD returns portal a link for this can be found here:

GTSE DPD Returns Portal 

This portal will generate a label for you and then the item can be dropped off at one of the thousands of DPD returns locations throughout the country, which are listed on the portal. The charge for this is £5.99 which will be taken off your refund when the item is received by our warehouse team. 

Customer Organised Return

The alternative method of completing the return is organising the shipping yourself, all you will need to do is apply the returns label, which we provide and then organise the delivery with your provider of choice.

 

If you have any questions on delivery or returns please contact our customer service team at sales@GTSE.co.uk.

DPD SERVICE

 Please view the short video below of how the DPD delivery service works, ensuring you get the best experience possible.